Support
Support
Support is handled directly by email right now. Write if Balsam breaks, if something in the app feels off, or if you want to say what would make the experience calmer, clearer, or more useful.
Support contact
Legal entity
ENMA LABS, LLC
Phone
Mailing address
131 Continental Dr Ste 305
Newark, Delaware 19713-4324
United States
Use these details for app issues, general feedback, feature requests, and company or enrollment questions.
I usually reply within a few business days.
For Balsam beta support
- Describe what you were trying to do.
- Say what happened instead, and whether you can reproduce it.
- Include your device model, iOS version, and app build if you have it.
- If the issue involves playback or history, mention the last thing you remember doing before it broke.
For feedback and feature requests
- Say what part of the experience felt heavy, unclear, or missing.
- If a feature almost works, describe what would make it click for you.
- If you want to say hello or tell me how the app met you, that belongs here too.
For general and company questions
- Use the same address for press, partnerships, product questions, and App Store support matters.
- If you are writing about enrollment, legal identity, company details, or verification, say that plainly in the subject line.
What Balsam is and is not
- Balsam is a self-guided app for inner work. It is not medical care, therapy, or crisis response.
- Support replies are not live-monitored, and they are not the right channel for emergencies or urgent mental health needs.
- If you are in immediate danger or need urgent care, contact local emergency services or a licensed professional where you are.